This Privacy Policy explains how Pools by J Pierce LLC ("Pools by J. Pierce", "we", "us" or "our") collects, uses and protects information when you visit this website, submit a form, or communicate with us by phone, email or text message.
Information we collect
Information you give us: your first and last name, mobile phone number, email address, the details you share about your pool project, and your choice about text messages.
Information collected automatically: when you submit a form we record the date and time, your IP address, your browser type and the page you submitted it from, as a record of your request and consent. Our website may also use cookies, described below.
How we use your information
- To respond to your pool project inquiry and schedule your design consultation.
- To send appointment confirmations and reminders, estimates and project updates.
- To provide customer care and answer your questions.
- To send you text messages, only if you opted in to receive them.
- To operate, secure and improve our website, and to comply with legal obligations.
How we share information
We do not sell, rent or trade your personal information. We share it only with service providers that help us run our business, such as our website host, our customer management software and the telecommunications providers that deliver our calls and text messages, and only as needed for them to provide those services to us. We may also disclose information when required by law or to protect our rights.
The sharing described above does not apply to text messaging originator opt-in data and consent, which is handled as described in the next section.
Text messages (SMS)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that deliver messages on our behalf.
If you opt in, Pools by J. Pierce sends text messages about your pool project inquiry, including appointment scheduling, reminders, estimates and customer care. Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. We will send one message confirming that you have been unsubscribed, and no further messages after that. Reply HELP for help, or contact us using the details below. The full program terms are in our Terms of Service at https://jpiercetx.poolquoterequest.com/terms.
Cookies and analytics
Our website may use cookies and similar technologies to keep the site working, remember your preferences and understand, in aggregate, how visitors use the site. You can set your browser to refuse or delete cookies; some parts of the site may not work as intended without them.
How long we keep information
We keep your information for as long as needed to respond to your inquiry, provide our services, keep a record of your consent and meet our legal, tax and accounting obligations. After that we delete it or make it anonymous.
Security
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security.
Your choices
- Text messages: reply STOP to any message to stop receiving texts.
- Phone and email: ask us at any time to stop contacting you.
- Access, correction and deletion: you may ask us to access, correct or delete the personal information we hold about you by contacting us below. We will respond as required by applicable law.
Children's privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it last changed. Changes take effect when they are posted here.